How Your Tickets Are Delivered
This policy explains how tickets purchased through Ticketronix are delivered to buyers. We offer multiple delivery methods to ensure you receive your tickets securely and on time. By using our platform, you agree to the terms outlined in this policy.
Table of Contents
1. Delivery Methods
1.1 Electronic Delivery (Primary Method)
Most tickets are delivered electronically for instant access and convenience:
Email Delivery
Tickets sent directly to your registered email address with PDF attachments and access links.
Mobile App
Push notifications and ticket storage in the Ticketronix mobile application for easy access.
Account Dashboard
Tickets accessible through your secure Ticketronix account dashboard at any time.
Mobile Tickets
Digital tickets optimized for mobile devices with QR codes for quick venue entry.
1.2 Physical Delivery
Some tickets may require physical delivery via:
| Delivery Method | Timeframe | Additional Fees |
|---|---|---|
| Standard Shipping | 5-7 business days | As displayed at checkout |
| Expedited Shipping | 2-3 business days | Additional fees apply |
| Overnight Shipping | 1 business day | Additional fees apply |
| Will Call Pickup | Available at venue | Free |
2. Delivery Timing
2.1 Standard Delivery Schedule
2.2 Last-Minute Purchases
For purchases made within 7 days of an event:
3. Delivery Requirements
3.1 Buyer Responsibilities
You must:
3.2 Address Verification
For physical deliveries:
4. International Delivery
4.1 Available Countries
Electronic delivery is available worldwide. Physical delivery is limited to:
Important Notes for International Orders:
5. Delivery Confirmation
5.1 Electronic Confirmation
5.2 Physical Delivery Tracking
6. Delivery Fees
6.1 Standard Fees
| Delivery Method | Fee |
|---|---|
| Electronic delivery | Free |
| Standard, Expedited, Overnight shipping | As displayed during checkout |
| International shipping | As displayed during checkout |
6.2 Fee Waivers
Delivery fees may be waived for:
7. Customer Support
7.1 Delivery Assistance
Contact our delivery support team:
Email: support@ticketronix.com
Mobile App: In-app messaging system (coming soon)