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Understanding Our Refund Policy

This Return & Refund Policy outlines the circumstances under which tickets purchased through Ticketronix may be returned or refunded. By purchasing tickets through our platform, you agree to the terms set forth in this policy.

All ticket sales are final

Except for specific circumstances outlined below, tickets cannot be returned or exchanged, and refunds will not be issued.

General Refund Policy
Event Cancellation Refunds
Event Postponement Policy
Buyer Guarantee Protection
Fraud and Unauthorized Transactions
Technical Error Refunds
Refund Request Process
Refund Processing
State-Specific Refund Rights
Contact Information

1. General Refund Policy

1.1 No Refund Policy

All ticket sales are final. Tickets cannot be returned or exchanged, and refunds will not be issued for:

✗ Change of plans or inability to attend

✗ Weather conditions (unless event is officially canceled)

✗ Traffic or transportation issues

✗ Personal emergencies

✗ Dissatisfaction with event content or performance quality

1.2 Exceptions to No-Refund Policy

Refunds may be available only in the following circumstances:

✓ Event cancellation without rescheduling

✓ Event postponement (in certain cases)

✓ Fraud or unauthorized transactions

✓ Ticketronix platform errors

✓ Seller failure to deliver valid tickets

✓ Duplicate purchases due to technical errors

2. Event Cancellation Refunds

2.1 Canceled Events

When an event is officially canceled and not rescheduled:

Full refund of ticket price, taxes, and service fees

Refunds processed within 7-10 business days

Original payment method will be credited

Email notification sent with refund confirmation

Buyers must return physical tickets if already shipped

2.2 Refund Processing Timeline

Payment Method	Processing Time
Electronic payments	5-7 business days
Credit cards	7-10 business days
Bank transfers	10-14 business days
PayPal	3-5 business days

3. Event Postponement Policy

3.1 Postponed Events

When an event is postponed to a later date:

No automatic refunds are provided

Tickets remain valid for the new date

Buyers who cannot attend the new date may request refunds on a case-by-case basis

Refunds for postponements are at Ticketronix's sole discretion

4. Buyer Guarantee Protection

4.1 Invalid Ticket Protection

If you receive invalid tickets, you're protected by our Buyer Guarantee:

Full refund of purchase price

Replacement tickets when available

Comparable or better seats may be offered

Coverage includes service fees and taxes

5. Fraud and Unauthorized Transactions

5.1 Fraudulent Purchases

For verified fraudulent transactions:

Immediate account suspension of fraudulent accounts

Full refunds processed for victims

Investigation conducted with law enforcement when necessary

Enhanced security measures implemented

6. Technical Error Refunds

6.1 Platform Errors

Refunds available for tickets purchased due to:

✓ Website pricing errors

✓ Double-processing of payments

✓ System failures during checkout

✓ Incorrect event information displayed

✓ Seat mapping errors

7. Refund Request Process

7.1 How to Request a Refund

Log into your account at ticketronix.com

Navigate to "My Orders" section

Select the relevant order requiring refund

Click "Request Refund" if available

Complete the refund form with reason and details

7.2 Alternative Contact Methods

If online requests aren't available:

Email: refunds@ticketronix.com
Mail: Ticketronix Refund Department
306 Prospect Ave., Mamaroneck NY 10543

8. Refund Processing

8.1 Review Timeline

Request Type	Review Time
Automatic refunds	Processed immediately
Standard requests	3-5 business days
Complex cases	10-15 business days
Disputed refunds	Up to 30 days

9. State-Specific Refund Rights

9.1 Legal Requirements

Some states have specific refund requirements:

California

Right to refund for canceled events within specified timeframes

New York

Mandatory refunds for events canceled more than 72 hours in advance

Florida

Consumer protection laws may override certain policy provisions

Texas

Specific requirements for disclosure of refund policies

Ticketronix complies with all applicable state and federal consumer protection laws. Where state law provides greater refund rights than this policy, state law will prevail.

10. Contact Information

10.1 Refund Support

Email: refunds@ticketronix.com
Mailing Address:
Ticketronix Refund Department
306 Prospect Ave.
Mamaroneck NY 10543

This Return & Refund Policy may be updated to reflect changes in law, business practices, or service offerings. Updates will be posted on our website with revision dates. Continued use of our services constitutes acceptance of policy changes.

Return & Refund Policy