Understanding Our Refund Policy
This Return & Refund Policy outlines the circumstances under which tickets purchased through Ticketronix may be returned or refunded. By purchasing tickets through our platform, you agree to the terms set forth in this policy.
All ticket sales are final
Except for specific circumstances outlined below, tickets cannot be returned or exchanged, and refunds will not be issued.
Table of Contents
1. General Refund Policy
1.1 No Refund Policy
All ticket sales are final. Tickets cannot be returned or exchanged, and refunds will not be issued for:
1.2 Exceptions to No-Refund Policy
Refunds may be available only in the following circumstances:
2. Event Cancellation Refunds
2.1 Canceled Events
When an event is officially canceled and not rescheduled:
2.2 Refund Processing Timeline
| Payment Method | Processing Time |
|---|---|
| Electronic payments | 5-7 business days |
| Credit cards | 7-10 business days |
| Bank transfers | 10-14 business days |
| PayPal | 3-5 business days |
3. Event Postponement Policy
3.1 Postponed Events
When an event is postponed to a later date:
4. Buyer Guarantee Protection
4.1 Invalid Ticket Protection
If you receive invalid tickets, you're protected by our Buyer Guarantee:
5. Fraud and Unauthorized Transactions
5.1 Fraudulent Purchases
For verified fraudulent transactions:
6. Technical Error Refunds
6.1 Platform Errors
Refunds available for tickets purchased due to:
7. Refund Request Process
7.1 How to Request a Refund
7.2 Alternative Contact Methods
If online requests aren't available:
Email: refunds@ticketronix.com
Mail: Ticketronix Refund Department
306 Prospect Ave., Mamaroneck NY 10543
8. Refund Processing
8.1 Review Timeline
| Request Type | Review Time |
|---|---|
| Automatic refunds | Processed immediately |
| Standard requests | 3-5 business days |
| Complex cases | 10-15 business days |
| Disputed refunds | Up to 30 days |
9. State-Specific Refund Rights
9.1 Legal Requirements
Some states have specific refund requirements:
California
Right to refund for canceled events within specified timeframes
New York
Mandatory refunds for events canceled more than 72 hours in advance
Florida
Consumer protection laws may override certain policy provisions
Texas
Specific requirements for disclosure of refund policies
Ticketronix complies with all applicable state and federal consumer protection laws. Where state law provides greater refund rights than this policy, state law will prevail.
10. Contact Information
10.1 Refund Support
Email: refunds@ticketronix.com
Mailing Address:
Ticketronix Refund Department
306 Prospect Ave.
Mamaroneck NY 10543
This Return & Refund Policy may be updated to reflect changes in law, business practices, or service offerings. Updates will be posted on our website with revision dates. Continued use of our services constitutes acceptance of policy changes.
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